Service Commitment

Service Commitment

ABS Business Products believes the true test of a business relationship doesn't start the day a company sells you a product, but rather, the day after. In today's demanding and fast paced business climate, the service and support you receive after you invest in a copier/printer system is equally important as the product itself. This is especially true with critical office automation equipment. Virtually every company relies heavily on copier/printer and facsimile systems.  The service of these machines determines to a great extent a company's ability to compete and prosper. ABS realizes this fact and recognizes that we market copier/printer systems but our product is service.

We pride ourselves on the quality of the service we provide. Our technicians are factory trained and have won awards for their efforts in the training classes. Our service department has been honored to have received the Promaster Service Award for technical expertise for the last ten years. Only 10% of the dealers in the country receive this honor. It is just a reflection of the responsiveness and commitment we strive to make to our clients. During our annual user survey 96% of the respondents rated our service department as good or excellent. 

The Benefits To You Are Substantial:

  • Sharp and Toshiba factory authorized trained technicians ensure the job's done right, the first time.
  • A dedicated Field Service Operation allows quick response and minimum downtime.
  • Our dedicated Service Managers matches the dealer's support to the customers needs.
  • Our Marketing Support Representative will train your staff to use your system to its maximum capability.
  • Preventive maintenance lessens system downtime and reduces operating expenses.
  • ABS Business Products parts inventory expedite service response and ensure your copier/printer system will have the factory authorized part available to protect your investment.
  • We offer our Total Lifetime Coverage Guarantee to detail the service performance our clients expect and deserve.

We believe that if your experience with ABS Business Products equipment and service is exceptional you will become a customer for life. For these reasons we strive to live up to our pledge that "Our Service Can't Be Copied."TM